Frequently asked questions
What is the return policy?
At Zené, each piece is carefully selected to enhance your femininity and style. Therefore, we prioritize transparency and respect for our customers.
We accept returns only in cases of proven error on our part, such as:
Sending the wrong color or size
Product with manufacturing defects
❗We do not accept exchanges or returns due to buyer's remorse, change of mind, dissatisfaction with the color or style chosen, or any other reason not listed above.
We always recommend checking product measurements and descriptions before finalizing your order. Our team is available to answer questions via WhatsApp or email before purchasing. 💌
When will I get my order?
All orders are prepared and shipped within 24 business hours after payment confirmation.
Delivery time is 8 to 10 business days, with tracking available.
Shipping – Zené
Shipping cost is automatically calculated at checkout, based on your delivery address.🖤 Free shipping on orders over €100.
